How To Process a Refund

1Select the transaction you would like to refund from the Transaction Log. The transaction type should be "AUTH_CAPTURE" or 'PRIOR_AUTH_CAPTURE".

2Verify transaction log details, press the menu button, then select "Refund Full Amt." or "Refund Partial Amt."

3Enter the amount you would like to refund (and the full account number if using a compatible gateway that requires it).

4Press "PROCESS TRANSACTION" and wait for a successfuly response.

A credit can only be applied under the following conditions:

• The original transaction was successfully settled
• The amount being requested for refund is less than or equal to the original settled amount
• The sum amount of multiple Credit transactions submitted against the original transaction is less than or equal to the original settled amount
• The last four digits of the credit card number used for the original, successfully settled transaction is provided. An expiration date is not required
• The transaction is submitted within 120 days of the settlement date of the original transaction